Sat 3/8/2025 12:01 PM

Saturday 8th March: Important InformationArrange Emergency Make-Safe Repairs.If your property has sustained damage, emergency or make-safe repairs (electrical and structural) should be carried out as soon as possible to ensure safety and prevent further loss.First, check with your Building Manager or Strata Committee – they may have already made arrangements for repairs.For immediate assistance with urgent repairs, you can contact Johns Lyng Strata Services* on 1300 092 863.If unsure who to call, contact the SES on 132 500 for emergency assistance.Keep records of all reports and costs, as the insurer will review these before confirming if they are claimable under the policy.Urgent Repairs & Assistance:
For immediate assistance with urgent repairs, you can contact Johns Lyng Strata Services on 1300 092 863.*Certificates of Currency – Fee WaiverOver the coming days, we will be providing Owners and Committees with a digital copy of their scheme’s Certificate of Currency via the SSKB app and mySSKB web portal in an effort to aid with any claims through the Body Corporate (QLD) or Owners Corporation (NSW) insurance.
 
Under normal circumstances, processing certificates is accompanied by a fee – these are not normal circumstances, and for the immediate future all fees related to processing and issuing these certificates will be waived for our Sunshine Coast, Brisbane, Gold Coast and Northern New South Wales schemes.
 
The Certificate of Currency contains essential information for insurance claims such as policy number, breakdown of policy coverage, maximum sum insured under each sub-policy and in some cases specific excess details. Please note that Strata Insurance applies only to Common Property and may or may not include flood damage depending on the policy – we urge you to familiarise yourself with your scheme’s policy in order to be informed in the event of damage.
 
Certificates can be found in the SSKB app or mySSKB web portal under Documents > Owner Documents. 
Insurance Claims under the Body Corporate/Owners Corporation policy can be submitted via the Insurance Claim Form 
Please note, Certificates of Currency are only available free of charge through the SSKB app or mySSKB. Any certificates purchased using the StrataMax Portal will still incur a fee of $30.00.Key Emergency Contacts
SSKB aims to keep you informed with important updates regarding Cyclone Alfred. Your safety, and that of our staff, remains our highest priority.As the situation is constantly changing, we strongly recommend:
🔹 For residents in Queensland visit: Queensland Disaster Management.
🔹 For residents in New South Wales visit: NSW Emergency – Cyclone Alfred.🔹 Checking the Bureau of Meteorology (www.bom.gov.au) 
🔹 Tune in to your local ABC radio station, the designated Emergency Broadcaster, for critical alerts.
🔹 Visit Get Ready Queensland: Cyclone Alfred Updates.
📞 SES (State Emergency Service) – 132 500 (Flood & storm assistance)
📞 Emergency (Fire, Police, Ambulance) – 000 (TTY: 106 for hearing/speech impairments)
📞 Energex (Power Outages & Emergencies – QLD) – 13 62 62
📞 Essential Energy (Power Outages – NSW) – 13 20 80*SSKB is part of the Bright & Duggan Property Group, which is majority owned by Johns Lyng Group.The responsibility of the repair cost may not be a Body Corporate or Owners Corporation expense, and you may be responsible for payment.A Positive Difference in Strata